Terms and Conditions

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Contents:

Article 1- Definitions

Article 2- Corporate Identity / Entrepreneur

Article 3- Relevance

Article 4- Offer

Article 5- Agreement

Article 6 - Right of withdrawal

Article 7 - Withdrawal Fees

Article 8 - Exclusion right of withdrawal

Article 9 - Prices

Article 10 - Conformity and guarantees

Article 11 - Delivery and performance

Article 12 - Duration of transactions: duration, termination and extension

Article 13 - Payments

Article 14 - Complaints

Article 15 - Disputes

Article 16 - Additional and deviating provisions

Article 17 - General terms and conditions / Terms and Conditions Payments afterwards

Article 1 - Definitions

In these Terms / Conditions, the following definitions apply:

Consideration period: the period during which the consumer can exercise the right of withdrawal.

Consumer: the natural person who does not act on behalf of a company or profession and who enters into a distance contract with the entrepreneur.

Day: calendar day

A length transaction: a distance contract with regard to a series of products and services of which the delivery obligation and the purchase are spread over a certain period.

Durable medium: any tool that enables the recipient or the entrepreneur to store information addressed to him personally in a way that is accessible for a future period for the purpose of the information and that allows the stored information to remain unchanged reproduced.

Right of withdrawal: the option for the consumer to terminate the distance contract within the cooling-off period.

Entrepreneur: the natural person or company that offers products to consumers at a distance.

Distance contract: an agreement based on a system organized by companies for the distance sale of products and services, including the conclusion of an agreement using one or more distance communication techniques.

Technique for distance communication: a means that can be used to conclude an agreement without the consumer and the entrepreneur having met at the same place at the same time.

Article 2- Corporate Identity / Entrepreneur

Registered company name:

Address:

Phone number:

E-mail:

Chamber of Commerce number:

VAT identification number:

If the entrepreneur's activity is subject to a relevant licensing system: the details of the supervisory authority. If the entrepreneur exercises a regulated profession: The professional association of which the entrepreneur is a member: The profession, the location in the EU or in the European Economic Area where this profession is assigned:

A reference to the professional rules that apply in the Netherlands and instructions where and how accessible these professional rules are.

Article 3- Relevance

These general terms and conditions / conditions apply to every offer from the entrepreneur and to every distance contract concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of the general terms and conditions will be made available to the consumer. If it is not reasonably possible that before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and, at the request of the consumer, these general terms and conditions will be sent to the consumer as soon as possible without additional cost.

If the distance contract is concluded electronically, notwithstanding the previous article and before the distance contract is concluded, the text of the general terms and conditions can be made available to the consumer electronically so that the text can be easily stored on a sustainable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the consumer can find the general terms and conditions electronically and that these terms and conditions will be sent to the consumer electronically or otherwise at the request of the consumer at no extra cost. sent.

In the event that specific product and service conditions apply in addition to these general terms and conditions, the second and third articles shall apply mutatis mutandis and in the event of conflicting terms and conditions, the consumer can invoke the relevant terms and conditions that most favorable to the consumer.

Article 4- Offer

If an offer has a limited validity or has other specifications, this will be explicitly stated.

The offer contains a complete and accurate description of the products and services offered. The description is sufficiently detailed to allow proper consumer assessment of the products/services. The images used by the entrepreneur are a true representation of the products and services. Obvious errors and mistakes do not bind the entrepreneur.

Each offer contains such information that it is clear to the consumer which rights and obligations are related to the offer when it is accepted by the consumer. This concerns in particular:

price including taxes possible delivery costs the way in which the agreement was concluded and the necessary signatures or the right of withdrawal is applied the method of payment, delivery and execution of the contract the deadline for accepting the offer or the period within which the entrepreneur guarantees the price the level of the rate for distance communication if the costs for using the technology for distance communication are calculated on a basis other than the regular tariff for communication if the agreement has been archived after conclusion and if so, how the consumer can consult it the way in which the before concluding the agreement, the consumer can check the information provided by him in the context of the agreement and, if necessary, can also restore any other languages, including Dutch, for the agreement, the codes of conduct to which the entrepreneur is subject and the way in which the consumer ge can consult drag codes electronically; and the minimum duration of the distance contract in the case of a continuing performance contract.

Article 5- The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment that the consumer accepts the offer and meets the conditions.

If the consumer has accepted the offer electronically, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer. As long as the entrepreneur has not confirmed the acceptance, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take the necessary security measures.

The entrepreneur can report or check within the legal framework whether the consumer can meet the payment obligations, and also check all important facts and factors that are necessary to conclude a good distance contract. If, based on research, the entrepreneur has good reasons not to conclude the agreement, he has the right to motivate and refuse an order / request or to attach special conditions to the execution of the offer.

The entrepreneur sends the following information with the products or services, in writing or in such a way that the consumer can store the data in an accessible manner on a durable medium:

An. The address of the company for the consumer to submit complaints

b. The conditions and the way in which the consumer can exercise the right of withdrawal and a clear indication regarding the exclusion of the right of withdrawal.

c. Information on warranties and after-sales services

d. Article 4 paragraph 3 unless the entrepreneur has already sent this information before the execution of the agreement.

e. The requirements for termination of the agreement if the agreement has a duration of one year or more or is of indefinite duration.

In case of a length transaction, the previous clause is e. only applies for the first delivery.

Article 6 - Right of withdrawal

Delivery of products:

After purchasing products, the consumer has the option of dissolving the contract within 14 days without giving reasons. The cooling-off period starts on the day after the consumer has received the product or a pre-designated representative of the consumer to the entrepreneur.

During the cooling-off period, the consumer must handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he wishes to exercise the right of withdrawal, he must return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Delivery of services:

After the provision of services, the consumer has the option of dissolving the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement.

To exercise the right of withdrawal, the consumer must comply with the reasonable and clear instructions that the entrepreneur has provided with the offer or ultimately with the delivery of the service.

Article 7 - Withdrawal Fees

If the consumer makes use of the right of withdrawal, he does not have to pay more than the costs for returning the product. If the consumer has paid, the entrepreneur must refund this amount as soon as possible, but no later than 14 days after the withdrawal or after the return shipment.

Article 8 - Exclusion right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal insofar as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has stated this clearly and at least in good time before concluding the agreement.

Exclusion of the right of withdrawal is only possible for the products that are drawn up by the entrepreneur according to the consumer's specifications:

b. That they are clearly personal in nature

c. Which due to their nature cannot be returned

d. That can spoil or age quickly

e. The price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence

f. Individual newspapers and magazines

g. For audio and video recordings and computer software of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for the following services:

An. Concerning accommodation, transportation, restaurants or to spend leisure time on a certain date or during a certain period.

b. The delivery of which has started with the express consent of the consumer before the cooling-off period has expired.

c. Betting bets and lotteries

Article 9 - Prices

During the period of validity stated in the offer, the prices of the products and services offered will not be increased, except for price changes as a result of changing VAT rates.

Notwithstanding the previous paragraph, the entrepreneur can offer products and services with variable prices when these prices are subject to fluctuations in the financial market and the entrepreneur has no influence. This dependence on fluctuations and the fact that the stated prices are target prices are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and that are the result of legal regulations or provisions. Or the consumer is authorized to terminate the agreement from the day on which the price increase takes effect. The prices stated in the offer include VAT.

Article 10 - Conformity and guarantees

The entrepreneur ensures that the products and services comply with the agreement, ensures the specifications stated in the offer, ensures reasonable requirements, soundness and / or usability and ensures the existing legal provisions on the date of establishment and/or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the rights and claims that the consumer can assert against the entrepreneur under the agreement.

Article 11 - Delivery and performance

The entrepreneur will observe the receipt and execution of orders for products and when assessing applications for services with the greatest possible care.

The address communicated by the consumer to the entrepreneur is considered the place of delivery.

Taking into account what is stipulated in Article 4 of the general terms and conditions / provisions, the entrepreneur will execute the accepted orders expeditiously, but at the latest within 30 days, unless a longer period has been agreed.

If the delivery is delayed or if a delivery cannot be carried out or in part, the consumer will be informed of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without further costs and is entitled to compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after the dissolution.

If delivery of an ordered product proves to be impossible, the entrepreneur will strive to make a replacement product available. At least before delivery, it will be clearly and comprehensibly stated that a replacement product will be delivered. The right of withdrawal cannot be excluded with regard to replacement products. The costs of a possible return shipment are for the account of the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise. If you receive a damaged product, you must report this by e-mail within three days. You can send this e-mail to the e-mail address provided at the bottom of this page.

Article 12 - Duration of transactions: duration, termination and extension

To end

The consumer can at any time terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) and services, with due observance of the applicable termination rules of a notice period of no more than one month.

The consumer can at any time terminate an agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or service at the end of the specified period, subject to the applicable notice periods of no more than one month.

The consumer can in the agreements in the previous paragraph:

cancel at any time without restrictions to terminate at a specific time or during a specific period at least cancel in the same way as they have been entered into by him cancel at all times with the same cancellation that the entrepreneur has obtained for himself.

Expansion

An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed term.

Notwithstanding the previous paragraph, an agreement that has been entered into for a definite period and which extends to the regular delivery of daily newspapers, weeklies and magazines can be automatically extended for a fixed period of three months. If the consumer can cancel this extended agreement at the end of the extension period with a notice period of one month.

An agreement that has been entered into for a definite period and that extends to the regular delivery of products and services may only be automatically extended for an indefinite period if the consumer cancels at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement extends to a regular delivery, but less than once a month, of daily newspapers, weeklies and magazines.

An agreement that has been entered into for a definite period and that extends to a regular delivery of daily newspapers, weeklies and magazines (trial and introductory subscription) is not automatically renewed and ends automatically at the end of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer can cancel at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 13 Payments

Unless otherwise agreed, the amounts due must be paid by the consumer within 7 days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, the cooling-off period starts after the consumer has received the confirmation of the agreement.

When selling products to consumers, the general terms and conditions may never stipulate an advance payment of more than 50%. When an advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the stipulated payment has been made.

The consumer has the obligation to inform the entrepreneur of inaccuracies in the payment details.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs that have been made known to the consumer in advance.

Article 14 - Complaints

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a confirmation and an indication when the consumer will receive a more detailed answer.

If a complaint cannot be resolved in mutual consultation, there is a dispute that is subject to the dispute settlement procedure.

Article 15 - Disputes

Dutch law applies exclusively to agreements between entrepreneur and consumer to which these general terms and conditions apply.

In case of disputes, the consumer can turn to Stichting WebwinkelKeur and this foundation will mediate free of charge. If both parties cannot reach a solution, the consumer has the option of having his complaint handled by Stichting GeschilOnline. (GeschilOnline.nl Foundation) The decision of this foundation is binding and both the consumer and the entrepreneur accept this binding decision.

Article 16 - Additional and deviating provisions

Additional or deviating provisions compared to the General terms and conditions may not harm the consumer and must be recorded in writing in such a way that the consumer can store them in an accessible manner on a durable medium.

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